1
Your money
Rent monitored daily, arrears worked to a fixed sequence, reviews supported by current evidence and trust accounting treated as a control function.
Sydney property management
Your Property,
Our Priority.
Property management is the centre of our business. Your income, property and tenancy are handled through clear systems, visible standards and one named person accountable for the result.
If selling becomes the right move, we can help with that too.
Evidence first and no obligation. If your current rent is already right, we will tell you.
Results
Our Operating Model.
The structure, controls and standards that protect your income, your property and your tenancy.
Our Operating Model
The work is ordinary. The discipline is not.
Good property management is dozens of small actions completed on time, every time. Our operating model is built around the three things an investor needs protected.
Your property should not depend on one busy person remembering what comes next.
2
Your property
Inspections that identify what matters, maintenance actively followed through, and compliance tracked before a due date becomes a problem.
3
Your tenancy
Leasing, renewals, communication and exits handled with urgency, lawful process and respect for the person who calls your property home.
Results
Management Processes.
Named routines make important work understandable, repeatable and open to review.
Management Processes
Standards a property manager can follow.
We name the important processes so owners can understand them, staff can repeat them and principals can audit them.
The Annual Review Sweep
Every property reviewed each year against current comparable evidence, with a recommendation and a record of your decision.
The Arrears Ladder
A consistent escalation sequence, actioned early and documented in the management system.
The Twice-Yearly Report
Room by room photographic evidence, maintenance priorities and a short market note.
The Named Contact
One accountable person with a direct line, backed by a team using one operating system.
Property care
See the property, not just the task.
Useful inspection evidence should help you understand condition, presentation and the next decision without decoding a generic checklist.
Results
The Management Model.
A detailed view of the work behind your monthly statement.
The management model
What happens behind the monthly statement.
Income protected through routine.
Financial controls are separated from general inbox work, so arrears, rent reviews and reporting each have a clear owner and an auditable process.
Daily rent monitoringReceipts and exceptions reviewed each business day.
Early arrears actionContact starts early. Formal steps follow the lawful timetable.
Evidence-led rent reviewsCurrent comparables, recommendation, owner decision, correct notice.
Trust controlsMonthly reconciliation and principal oversight.
The asset stays visible between inspections.
Reports are written for decisions, not filing. Open maintenance stays open until completion is confirmed.
Twice-yearly inspectionsRoom-by-room reporting with useful photographic evidence.
Maintenance follow-throughUrgency triaged, authority checked, jobs chased and closed.
Compliance trackingSmoke alarms, safety obligations and certificates recorded by property.
Owner decisions packagedIssue, options, recommendation and cost in one message.
Good tenancies are managed, not assumed.
Communication is fast, expectations are clear and every important conversation is recorded in the property file.
Leasing disciplineMarket feedback and applications progressed without drift.
Renewals started earlyExpiry dates do not arrive as surprises.
Repairs acknowledgedTenants know what is happening and what comes next.
Lawful exitsEvidence, notice and handover handled to the letter of the Act.
Switching agency
Your decision. Our administration.
Changing property manager should not create work for you. Send us your current agreement and we will confirm the notice position, organise the handover and report what we find.
Review
We check your current agreement and explain the notice position and timing.
Transfer
We coordinate notice, the property file, keys and tenant communication.
Audit
We report the gaps, risks and decisions that have been left open.
Thinking about selling?
Management is the priority. Sales is available when it serves your plan.
If selling becomes the right move, you will not need to brief a new agency from scratch. We can help assess the decision, prepare the property, run the campaign and manage the transition with the context already in hand.
A sales conversation starts with your objectives, not our pipeline.
01. Hold or sell reviewTiming, tenancy, presentation, likely range and trade-offs.
02. Pre-market readinessRepairs, access, compliance and tenant communication coordinated.
03. Campaign and negotiationClear strategy, documented feedback and deliberate negotiation.
04. Settlement transitionTenancy and records handed over cleanly.
Investor insights
Useful before you become a client.
Plain English guidance for Sydney property owners, grounded in operating reality and updated when the rules change.
Ending a tenancy now requires a reason. Here is what to plan for.
The practical effect of the NSW reforms, the evidence to retain and why early notice to your property manager matters.
The annual rent review owners miss.
How review capacity expires, what good comparable evidence looks like and how to make the decision.
How to change property manager in NSW.
Notice, file transfer and tenant communication, in plain English.
Your Property, Our Priority.
Start with the number your property should earn.
An evidence-based rental appraisal, with current comparables and a clear recommendation.
Property management
A management system you can see.
Clear ownership, fixed routines and evidence at the points where investors are usually asked to take an agency on trust.
Sydney residential property management for investors, portfolio owners and owners living interstate or overseas.
Property management information
Choose the part of the service you want to explore.
Each topic opens as its own page, so you can go straight to the part of the service you want to understand.
How we manage
Accountability, team structure and the three areas of control.
Owner journey
The ten stages from rental advice through to closeout.
Detailed owner guides
Focused guides for leasing, tenant selection and vacating.
Owner administration
Rent, reporting, property expenses and repair authority.
Property owner FAQs
Direct answers to the practical questions owners ask.
How we manage
One accountable contact. Three areas of control.
Your named contact knows the property and owns the relationship. Behind that person, the team is organised around the work that protects your money, property and tenancy.
Rent and reporting
Daily monitoring and financial routines with a clear owner.
- Arrears Ladder and documented escalation
- Annual rent review with current evidence
- Monthly statements and EOFY summary
- Trust account controls and reconciliation oversight
Condition and compliance
Inspection evidence and maintenance that stays visible until closed.
- Two routine inspections each year, subject to agreement
- Room-by-room photo reporting
- Urgent and routine repair triage
- Smoke alarm and property compliance tracking
Leasing and lifecycle
Prompt communication and process discipline from listing to exit.
- Pricing and campaign feedback
- Application assessment and owner recommendation
- Renewal planning before expiry
- Lawful notices, NSW Civil and Administrative Tribunal preparation and exit records
The owner experience
One accountable contact, a team behind the work.
Specialist workflows behind your named contact reduce the risk that urgent work disappears into an inbox. You know who owns the relationship, what happens next and when you will hear again.
A
A decision-ready message
Issue, evidence, options, recommendation and cost, together.
B
A visible next step
You know who is acting, what is due and when you will hear again.
C
A complete property file
If it is not recorded in the management system, it did not happen.
The owner journey
Ten stages. Nothing important left to memory.
The management system follows the property from preparation to final closeout. Every handover has an owner, a record and a next action.
Rental advice and readiness
Current rental evidence, property condition, compliance and preparation work are reviewed before the campaign decision.
Price, presentation and promotion
We agree the asking range, how the property should present and the campaign needed to reach suitable tenants.
Enquiries and inspections
Enquiries are progressed promptly, inspections are controlled and your feedback reflects what the market is actually saying.
Application and recommendation
Applications are assessed consistently and lawfully. You receive the relevant evidence, risks and our recommendation.
Agreement, bond and entry
The tenancy agreement, Rental Bonds Online lodgement, entry condition report and dated photographs establish a clean starting record.
Day-to-day management
Rent, repairs, tenant communication, owner decisions and important conversations are recorded in the property file.
Inspection and asset plan
Routine reports identify condition, emerging maintenance and practical priorities, rather than simply confirming that an inspection occurred.
Rent review and renewal
Market evidence, rent-increase timing, lease expiry and the tenant relationship are considered before a recommendation is made.
Vacating and make-ready
Notice, access, re-letting, the final inspection and the distinction between damage, wear and maintenance are actively managed.
Bond, closeout and next step
Claims are evidence-based, records are completed and the property moves deliberately into re-letting, holding or a potential sale.
Detailed owner guides
Three decisions deserve more than a sentence.
See the operating detail behind the moments that have the greatest effect on income, risk and the condition of the property.
Secure the right result
How price, presentation, promotion, inspections and campaign feedback work together to reduce avoidable vacancy.
Choose carefully. Start clearly.
How we assess applications, package the decision for you and establish expectations at the beginning of the tenancy.
Protect the next tenancy
How notice, final condition, damage, maintenance, bond evidence and make-ready work are coordinated.
Owner administration
The quiet work that makes ownership easier.
Your management agreement should make clear what happens to rent, invoices, repairs and reporting before the first transaction occurs.
Money received and accounted for
Rent is receipted through the trust account and paid on the agreed disbursement schedule.
- Monthly income and expenditure statement
- Copies of processed invoices
- End-of-financial-year summary
- Arrears and exception reporting
Bills handled when authorised
Where selected in the agreement, approved property expenses can be paid from available rental funds.
- Council and water accounts
- Strata or owners corporation levies
- Insurance premiums
- Trade and compliance invoices
Control without administrative drag
Your authority and preferred decision process are recorded before maintenance arrives.
- Urgency and responsibility assessed
- Quotes obtained where appropriate
- Issue, options and recommendation together
- Work followed through to confirmed completion
Before appointment: your proposal will state the management fees, service inclusions, disbursement frequency, maintenance authority and any optional expense management service.
Property owner FAQs
Before you appoint us.
Direct answers to the practical questions owners ask when comparing property managers.
How often will my property be inspected?
Our standard is twice each year, subject to the management agreement and NSW entry rules. The report shows condition, maintenance priorities and useful photographic evidence.
How do you handle rent arrears?
Rent is monitored each business day. Contact begins early and follows the documented Arrears Ladder. You are informed at the agreed threshold. Formal notices and any tribunal action follow NSW law, the evidence available and your instructions.
Will I have one person to call?
Yes. Every owner has a named primary contact who knows the property and owns the relationship, supported by specialist workflows for money, tenancy, leasing and property care.
Which areas of Sydney do you service?
We manage residential property across the Sydney areas our team can service properly. We will confirm coverage during the appraisal rather than accept a property that cannot receive the required inspection, leasing and maintenance support.
What does property management cost?
You will receive a written proposal showing the management fee, leasing and renewal fees, advertising costs, included services and any optional items. Essential services will not be hidden behind vague wording.
How long will it take to find a tenant?
No responsible agent can guarantee a leasing period. Demand depends on price, presentation, promotion, location, timing and the competing properties. We provide current evidence before launch and clear campaign feedback while the property is available.
How will my property be marketed?
The campaign plan sets out the recommended asking range, presentation work, photography, listing content, major rental portals, inspection approach and owner-feedback rhythm. The agreed inclusions and external costs are confirmed before launch.
How do you assess applications?
We assess identity, income and affordability, employment, rental history, references and relevant tenancy-database information using consistent lawful criteria. You receive a concise recommendation, material risks and the information needed to decide.
Do I choose the tenant?
You receive our recommendation and retain the approval decision, subject to tenancy, privacy and anti-discrimination law. We do not reduce a complex application to a single automated score.
When will I receive the rent?
Cleared funds are paid to your nominated account on the disbursement schedule agreed in the management agreement. Your proposal will state the frequency and what appears on each statement.
Do fees apply while the property is vacant?
The written fee schedule will distinguish ongoing management fees from advertising, leasing and other campaign costs. You will be able to see exactly what can be charged before signing the agreement.
Can you pay council, water, strata and insurance bills?
Where this service is selected and sufficient rental funds are available, authorised property expenses can be paid through the trust account and shown on the owner statement with the supporting invoice.
Will you ask before arranging repairs?
We follow the authority and instructions recorded in your agreement. For routine work, our message includes the issue, options, recommendation and likely cost. Urgent situations are handled according to NSW law and the need to prevent injury or further damage.
Do I need landlord insurance?
Landlord insurance remains your responsibility and should be considered alongside building, contents and public liability cover. We can provide factual property records for a claim, but insurance advice should come from a qualified adviser.
How are pet requests handled?
As at July 2026, NSW tenants use the prescribed written process. The owner generally has 21 days to respond and may refuse only on prescribed grounds. We track the deadline, provide the relevant information and record the decision and any lawful conditions.
Can I end a tenancy when I need the property back?
NSW landlords must use a valid prescribed ground, follow the correct notice period and provide supporting information where required. We assess the intended outcome and evidence before recommending a notice. General information only, reviewed July 2026.
Do you also sell property?
Property management is our core service. If selling becomes the right move, we can help assess the hold-versus-sell decision, prepare the tenancy and property, and run a controlled campaign without creating pressure to sell.
How can I verify the trust arrangements?
This site and your management proposal will state the trust account arrangements and professional indemnity details.
See how your property fits the system.
Start with an evidence-based rental appraisal and a direct conversation.
Owner guide: leasing
The right rental result starts before the first inspection.
Price, presentation and promotion work together. The objective is the strongest supportable rent from a suitable tenant, without avoidable vacant days.
A clear campaign plan, current evidence and feedback you can use.
The leasing framework
Price. Presentation. Promotion.
A high asking price is not a result if it creates a longer vacancy. We weigh the rent and the time required to secure it together.
Evidence before optimism
The recommended range reflects the property and the market it is entering.
- Recently leased comparable properties
- Current competing listings
- Location, condition and inclusions
- Seasonal demand and campaign timing
Make the first inspection count
Small presentation problems can reduce enquiry, applications and the rent tenants are prepared to pay.
- Cleaning and maintenance readiness
- Safety and compliance checks
- Photography and listing preparation
- Practical improvement recommendations
Reach and convert the market
The listing must be easy to find, persuasive enough to inspect and supported by prompt follow-up.
- Major rental portals
- Clear copy and useful visual material
- Controlled inspection schedule
- Prompt enquiry and application handling
The feedback loop
The market gets a vote.
Once the campaign is live, enquiry, attendance, comments and application quality become new evidence. We report it clearly and recommend whether to hold the position or change it.
No false guarantees: no agent controls market demand. Our commitment is disciplined preparation, prompt activity, honest feedback and an evidence-based recommendation.
Launch with an agreed position
You approve the asking range, campaign components, presentation work and decision points before advertising begins.
Measure real response
We track enquiries, inspection bookings, attendance, recurring comments, applications and competing listings.
Report what matters
You receive a concise update that distinguishes activity from genuine tenant demand.
Recommend the next action
Maintain, improve presentation, adjust timing or reconsider price, with the commercial reason made clear.
What the owner receives
A campaign you can follow.
Rental recommendationComparable evidence, recommended range and positioning rationale.
Campaign planPresentation, advertising, inspections, costs and decision timing.
Market feedbackEnquiries, attendance, comments, applications and competing supply.
Application recommendationRelevant checks, material risks, affordability and a clear next decision.
Start with the current market evidence.
Request a rental appraisal and campaign recommendation for your property.
Owner guide: tenant selection
Choose carefully. Start the tenancy clearly.
No screening process removes every risk. A disciplined assessment, a documented recommendation and a well-run entry process materially improve the starting position.
Application assessment
Relevant checks, explained in context.
Applications are assessed consistently, lawfully and with respect for privacy. We verify the facts that matter, identify inconsistencies and package the decision for the owner.
The decision: you receive our recommendation and retain the approval decision, subject to tenancy, privacy and anti-discrimination law.
Application completeness
We confirm the applicant has supplied the information and authorities required to assess the application.
Identity and current circumstances
Identity, current address, intended occupants and relevant application details are checked.
Income and affordability
Income and employment evidence are considered against the proposed rent and the applicant's stated circumstances.
Rental history and references
Previous tenancies and relevant references are checked for payment, property care and reliability.
Relevant database information
Any tenancy database search is conducted lawfully, with adverse information assessed rather than treated as an automatic answer.
Recommendation to the owner
You receive the evidence that matters, any material risk or inconsistency, and our recommended next action.
Starting the tenancy
Selection is only half the job.
A good entry process establishes the legal record, practical expectations and communication path before keys change hands.
Documents completed properly
The agreement is signed, required information is supplied, rent arrangements are confirmed and the bond is lodged through Rental Bonds Online.
A defensible starting record
The entry condition report and dated photographs record cleanliness, condition and existing wear before occupation begins.
The tenant knows what happens next
Rent, repairs, urgent contacts, access, pets and the named communication path are explained in plain language.
Retaining good tenants
Respect and accountability reinforce each other.
Tenants who receive clear communication and reasonable repair follow-through are better placed to care for the property, report issues and make informed renewal decisions.
Repairs acknowledgedThe tenant knows the next step and who is acting.
Expectations recordedImportant conversations and agreements stay in the property file.
Inspections used wellCondition, maintenance and tenancy issues are identified early.
Renewals started earlyRent, timing and the relationship are considered before expiry.
See the full management system.
Start with your property, current tenancy and the decision in front of you.
Owner guide: vacating
A controlled exit protects the next tenancy.
Vacating is not one inspection. It is a coordinated sequence covering notice, access, condition, evidence, maintenance, bond decisions and the next use of the property.
The vacating process
From notice to a clean next step.
The best re-letting result starts before the tenant returns the keys. We agree the plan early and keep condition, campaign and bond decisions connected.
Notice and owner instructions
We confirm the notice, intended outcome, lawful access position and whether the property will be re-let, held, renovated or considered for sale.
Re-letting and access plan
Campaign timing, presentation, inspections and tenant communication are planned to reduce avoidable downtime.
Pre-vacate communication
The tenant receives clear information about keys, cleaning, belongings, condition, repairs and the final inspection process.
Final inspection
The property is compared with the entry condition report, dated photographs and relevant tenancy records after vacant possession is returned.
Classify and recommend
Issues are separated into fair wear and tear, tenant damage and owner maintenance, with evidence and next actions.
Bond and closeout
Any claim is evidence-based, the owner receives the position and the required Rental Bonds Online records are completed.
Condition decisions
Three categories that should not be confused.
Fair wear and tear
Deterioration arising from ordinary, reasonable use over time. It is generally not a tenant bond claim.
Tenant damage
Damage beyond fair wear and tear that can be connected to the tenant and supported by the entry record and other evidence.
Owner maintenance
Repair or replacement arising from age, failure, safety, compliance or ordinary ownership responsibility.
NSW record: as at July 2026, landlords or agents must complete the mandatory Rental Bonds Online end-of-tenancy survey within 14 days of the initial bond claim or release. General information only.
Evidence that protects the decision
The property file matters most at the end.
Entry condition reportThe signed starting record for cleanliness and condition.
Dated photographsUseful images from entry, inspections and final condition.
Repair historyRequests, approvals, invoices and completion records.
Clear correspondenceNotice, access, tenant responses and agreed actions.
Plan the next tenancy before the keys return.
Talk to us about the notice, property condition and best next step.
Switching agency
You decide to switch. We run the handover.
The transition should be controlled, professional and low effort for the owner. We coordinate with the current agency and keep the tenant informed.
The process
Five steps, one accountable team.
Timing depends on your current management agreement. Send it to us and we will explain the notice position before you decide.
We review the agreement
You get a plain English explanation of notice, timing and any handover considerations.
We coordinate notice
Once appointed, we communicate professionally with the outgoing agency and agree the transfer plan.
We collect the file
Lease, condition reports, ledgers, compliance records, keys, open work and bond information.
We audit what arrives
You receive the important gaps, risks and recommended actions, ordered by priority.
We introduce the new management
Your tenant receives clear payment details, contacts and reassurance that the lease continues.
Common concerns
What owners want to know.
Will I have to call my current property manager?
No. Once you appoint us and the notice position is confirmed, agency-to-agency communication is part of the handover.
Will the tenant need a new lease?
Usually no. The existing tenancy continues. The tenant needs clear notice of the new management and payment instructions.
What happens to open repairs?
They are included in the handover audit. We establish status, authority and the next action, then report back to you.
Can I switch while the property is vacant?
Yes. The key issue is coordinating the campaign, enquiries, applications and advertising records so no momentum is lost.
Send us your current agreement.
We will explain the notice position and proposed handover before you commit.
Residential sales
Sell when it is right for you, not because it is right for us.
Property management stays at the centre of the business. Sales is a connected service for owners who decide the time has come.
Management-led context, sales capability and no pressure to create a listing.
The advantage
A better-prepared sale starts before the campaign.
When we already manage the property, we understand the tenancy, condition, maintenance history and practical access constraints. That context helps create a cleaner decision and a more controlled campaign.
Property management remains the daily focus. Sales is here for the moment your plan changes, not as a reason to change it.
1
Decision review
Hold-versus-sell factors, timing, tenancy options and likely preparation work.
2
Campaign readiness
Access, repairs, presentation and tenant communication coordinated before launch.
3
Sale and transition
Documented buyer feedback, deliberate negotiation and a clean settlement handover.
Sales principles
The same operating discipline, a different outcome.
Advice before activity
We agree the objective, audience, likely range and decision points before spending money on a campaign.
The tenancy matters
If the property is occupied, communication, lawful access and presentation are planned with care.
Feedback you can use
Buyer response, competition and negotiation are reported as decision evidence, not as optimistic adjectives.
Considering a sale?
Start with a confidential hold-versus-sell discussion about your objectives and timing.
Investor insights
Clear guidance for Sydney property owners.
Practical content on income, tenancy, compliance and ownership decisions. Written to be useful, not to fill a content calendar.
No-grounds termination has ended. Planning now matters more.
A practical overview of prescribed grounds, evidence and why owners should tell their manager about future plans early.
The annual rent review discipline.
How to use comparable evidence without pricing a good tenant out of the property.
Switching property manager in NSW.
Agreement notice, file transfer, tenant communication and the handover audit.
Investor insights. Select a guide above to read its summary.
Editorial standard
Specific, sourced and kept current.
Legal and compliance articles should show the date reviewed, link to the relevant NSW Fair Trading or government source, explain the practical effect and clearly state that the content is general information, not legal advice.
Proposed cornerstone guides: switching property manager in NSW, the Sydney investor's annual property management review, and a practical guide for interstate and overseas owners.
Have a question about your property?
Ask it with your appraisal request and we will address both.
About Priority
Built by operators. Run for property owners.
Priority combines operational discipline, financial control and experienced property management capability around one aim: a better-managed investment.
Why Priority
A property business with management at its centre.
Most owner frustration is not caused by one dramatic failure. It is caused by follow-up that drifts, decisions made without evidence and communication that arrives only after you have chased it.
Priority is designed around visible routines, clear accountability and measured performance. Sales is available when you need it, but the daily operating focus remains property management.
D
Dave Salkinder
Principal. Owner relationships, retention, growth, escalations and operating performance.
M
Mark Gamsu
Principal and chartered accountant. Finance, trust oversight and reporting discipline.
T
The property team
Experienced property professionals, each working within defined standards and a common management system.
How we work
The principles behind the promise.
One name, one next step
Owners know who is accountable and when they will hear again.
Show the work
Recommendations include the facts, options and commercial effect.
Systems beat memory
Important actions are scheduled, recorded and reviewed.
Talk to a principal about your property.
Direct answers, no obligation and no hard sell.
Careers at Priority
Good people always find a place here.
We would rather meet someone capable early than advertise a role late. If property management is a craft to you rather than a queue to survive, we should talk.
Every application is read by a principal, treated in confidence, and answered.
Why Priority
A place where the work is actually possible.
Most property managers do not leave because the work is hard. They leave because the volume makes doing it properly impossible, and because nobody notices the difference between a job done well and a job merely closed.
We are building the other kind of agency. Deliberate limits on how much sits with one person, named systems that carry the routine, and principals who are reachable when a decision needs to be made now.
We hire for judgment. The systems exist so that judgment has room to work.
1
Capacity by design
Portfolio sizes are set so that inspections, maintenance and leasing can be done to the published standard, not squeezed around it.
2
The systems carry the routine
The Annual Review Sweep, the Arrears Ladder and the Twice-Yearly Report exist so that you are not personally the system. Your memory is not the safety net.
3
Principals you can actually reach
Escalation is a conversation, not a complaint. Both principals are involved in the operating detail, including one who is a chartered accountant.
4
Ownership, not a queue
You hold the relationship and the recommendation. Owners know your name, and you are trusted to make the call in front of you.
Who we look for
Three doors in, and one that is always open.
We are a growing agency, so the honest position is this: we do not always have a vacancy on the day you write. We do always read, and we keep good applications on file with your permission.
Property manager
You run a portfolio properly and you can explain why you made a call. A Class 2 licence, or a Certificate of Registration with a clear path to one.
- Owns the owner relationship end to end
- Comfortable with arrears, tribunal preparation and difficult conversations
- Writes clearly, because our reporting standard depends on it
- Sydney portfolio, hybrid arrangements considered
Assistant agent
You hold a Certificate of Registration, or you are willing to obtain one. You will be supervised by a Class 1 Licensee in Charge and taught properly.
- Structured supervision, not sink or swim
- Support toward your Class 2 licence
- Leasing, inspections and owner communication
- Attitude weighs more than experience here
Administration
Correspondence, invoice processing, compliance records and the document trail that lets everything else run to schedule.
- Keeps the property file complete and current
- Compliance dates tracked before they become a problem
- Accuracy valued and visibly relied upon
- Part-time considered for the right person
Your role is not on the list? Send us your CV anyway. Leasing specialists, business development, maintenance coordinators and client service people have all made a difference to agencies we have worked in. If you are good and you care about the detail, we would like to know you exist.
How we hire
Four steps, and no games.
You will not sit through five rounds to be told the role has been filled internally. We aim to reach a decision within two weeks of the first conversation, and we tell you where you stand at each step.
A conversation with a principal
Thirty minutes, no panel, no puzzles. What you have run, what you found frustrating, and what you would want to do differently.
One real scenario
We put a genuine situation in front of you, such as an arrears escalation or an owner decision with imperfect information. We are interested in how you reason, not how you present.
References and licence check
We speak to people you have actually worked with, at a time that suits you, and we verify your certificate or licence with NSW Fair Trading.
An offer, in writing, with the detail
Portfolio size, the support around you, review points, remuneration and what success looks like in the first ninety days.
Apply
Send us your CV.
1
Your CV
PDF or Word. A plain, honest history is worth more to us than a designed one.
2
Your licence position
Tell us what you hold today. Not yet certified is a legitimate answer for the assistant agent path.
3
A few lines about you
Not a cover letter. What you are good at, and what you want your next role to be.
Prefer email? Send your CV directly to mark@prioritypropertymanagement.com.au and it will reach a principal.
How we treat your application: what you send is read by a principal and is not shared outside the agency. If we cannot progress it, we will tell you rather than leave you waiting. Where you have asked us to keep your details on file, we hold them for twelve months and then destroy them unless you ask otherwise. You can ask us to delete your application at any time.
Equal opportunity: we assess applicants on capability, judgment and conduct. We do not make hiring decisions on the basis of race, sex, relationship status, pregnancy, age, disability, sexual orientation, gender identity, carer responsibilities or religion.
Your property, our priority.
Not ready to apply, but curious?
Ask for a confidential conversation with a principal. No CV required, and nothing goes on a file.
Tenant resources
Renting, handled with clarity.
Fast access to the information tenants need most: repairs, urgent help, inspections, pets, applications and vacating.
For a life-threatening emergency, call 000. For an urgent repair, use the emergency contact process provided with your tenancy.
Tenant service
The right path, without hunting for it.
Tasks come first on this page. Every action below connects to the relevant form, portal or verified contact.
Report a repair
Describe the issue, attach photos and provide access details so the repair can be triaged correctly.
After-hours repairs
A plain English guide to urgent repairs, emergency contacts and what to do if you cannot reach the agency.
Available rentals
Current listings, inspection times and application links in one place.
Inspections and access
What to expect, how notice works and how to raise a genuine access issue before the appointment.
Pets
How to make a written request and what information helps the owner consider it within the NSW process.
Vacating and bond
Notice, keys, cleaning, the final inspection and how bond claims are handled.
Tenant FAQs
Clear answers, current rules.
How do I report an urgent repair?
Use the urgent repair contact provided with your tenancy. Describe the issue, when it started and any immediate safety risk. If there is danger to life or property, contact emergency services first.
How much notice is required for a routine inspection?
As at July 2026, NSW generally requires at least seven days written notice for a routine inspection, and routine inspections are limited to four in a 12-month period.
How do I ask to keep a pet?
Make the request in writing using the prescribed process. As at July 2026, the landlord must respond within 21 days and can refuse only on prescribed grounds.
Where is my bond held?
Residential bonds are lodged with NSW Fair Trading through Rental Bonds Online. The agency does not keep the bond in its operating account.
General information only, reviewed July 2026. The production site should link each answer to the current NSW Fair Trading guidance.
For tenants
Apply for a property.
One form, no application fee, and a clear answer. Fill it in here or download it and bring it with you.
Applications are assessed against consistent, lawful criteria. The owner makes the final decision.
Two ways to apply
Whichever is easier for you.
Both routes ask for exactly the same information. Nothing is assessed differently because of how it arrived.
Fill it in online
Complete the form below in your browser. Takes about ten minutes if you have your documents to hand. You can bring your identity document to the inspection.
Download and print
A three page PDF you can complete by hand, or fill in on your computer and email back. Useful if several people are applying together or you would rather not type on a phone.
Download the form (PDF)Before you start
Four things worth knowing.
There is no application feeCharging a prospective tenant for a credit or background check is a breach of the Residential Tenancies Act 2010.
One form of evidence is enoughWhere the form offers alternatives, choose whichever suits you. We will not ask for all of them.
Your identity document is sighted, not storedWe record the document type and number, then hand it back. We do not keep copies or scans.
You will not be asked to offer more rentA fixed price must be advertised in NSW and inviting higher offers is prohibited.
The online form
Tenancy application.
One form for each person aged 18 or over who will be named on the lease. Submitting an application does not create a tenancy and does not reserve the property.
As at July 2026: NSW has legislated a prescribed standard rental application form. When it commences, this form must be checked against it and amended where the prescribed version differs. General information only, not legal advice.
For tenants
How to secure a rental, faster.
What actually moves an application to the front of the queue in NSW, and what is simply a myth.
Written for the rules as they stand in July 2026, including the reforms that commenced 19 May 2025.
The short version
Speed beats polish.
Most properties are decided within a few days of the first inspection, and most applications are assessed in the order they are completed. A complete application lodged on inspection day usually beats a stronger one lodged three days later.
The winning application is rarely the wealthiest. It is the one the agent can finish checking first.
Assemble your documents before you inspect
Photo identification, one piece of income evidence, your current agent's details and one reference. Keep them in a single folder on your phone so you can attach them in minutes.
Why it works: it removes the two day gap most applicants lose while chasing paperwork.Apply the same day you inspect
Do not wait to see what else is coming to market. You can withdraw an application at any time before you sign, so applying early costs you nothing.
Why it works: assessment usually starts in the order applications are completed.Warn your referees before you apply
Give a direct mobile number rather than a switchboard, and tell your current agent and employer to expect a call this week.
Why it works: an unreturned reference call is the single most common cause of delay.Be reachable for the next seven days
Answer numbers you do not recognise, and check the spam folder in your email. Add the agency to your contacts after you apply.
Why it works: approvals lapse when the applicant cannot be reached to confirm.Offer something other than more money
Flexibility on the start date, a longer fixed term, or fewer conditions can matter more to an owner than a few dollars a week, because it reduces the risk of vacancy.
Why it works: owners are weighing certainty, not just the weekly figure.Have the money ready to move
Budget for up to six weeks in total: a bond of up to four weeks and rent in advance of up to two weeks. Register for Rental Bonds Online before you need it.
Why it works: being able to pay and sign immediately keeps you at the front.Explain a gap rather than hide it
A short tenancy, a period overseas, a career change or a database listing is far less damaging when you raise it yourself with the context attached.
Why it works: an unexplained gap has to be investigated, and investigation takes days.Ask about the pet in writing, up front
Use the written pet request process rather than raising it after you move in. The landlord must respond within 21 days and can refuse only on prescribed grounds.
Why it works: it turns an unknown into a decision with a deadline attached.The money, before you sign
What you can and cannot be charged.
These are legal maximums in NSW, not agency policy. Anything beyond them is worth questioning.
4 weeksMaximum bond. It is lodged with NSW Fair Trading through Rental Bonds Online, not held by the agency.
2 weeksMaximum rent that can be required in advance at the start of a tenancy.
1 weekMaximum holding fee, and only after your application is approved. It counts towards your rent.
You cannot be charged for: a background or credit check, being shown through the property, preparation of the tenancy agreement, or your first set of keys. There is no such thing as a pet bond in NSW.
Myths worth retiring
Four things that will not help you.
Offering more than the advertised rent
Since 19 May 2025 a fixed price must be advertised in NSW, and an agent or landlord cannot invite or solicit an offer above it. Advertising a range, or asking whether you would pay more, is prohibited. If you are asked, that is a breach you can report to NSW Fair Trading.
Paying several weeks of rent up front to stand out
No more than two weeks rent in advance can be required. A very large prepayment does not make an application safer in an owner's eyes, and it leaves you with less protection if something goes wrong.
Sending a personal letter with a photograph of your family
It is not required, and it invites an assessment on grounds that are unlawful. Applications must not be decided on race, sex, relationship status, pregnancy, age, disability, sexual orientation, gender identity or carer responsibilities.
Handing over every document you own
More is not better. Agents should collect only what is reasonably necessary, and one form of evidence for a given point is enough. You are entitled to ask why a document is needed.
Know the rules
Where to check any of this yourself.
We would rather you verified this than took our word for it. These are the primary sources, and they are updated when the law changes.
General information only, reviewed July 2026. It is not legal advice, and it does not replace advice about your own circumstances.
1
NSW Fair Trading
Renting rules, costs at the start of a tenancy, advertising and rent bidding, and the Commissioner's Guidance on what agents may ask.
2
Tenants' Union of NSW
Independent factsheets written for renters, including starting a tenancy, bond, and rent.
3
Rental Bonds Online
Where your bond is held. Register before you apply so you can lodge without delay.
Ready when you are.
Complete the application online, or download it and bring it to the inspection.
Rental appraisal
What should your property earn now?
A recommendation built from current comparable evidence, not a number designed only to win the instruction.
What you receive
A useful answer, whether you appoint us or not.
1
Current comparable rentals
Relevant evidence selected for location, type, condition and timing.
2
A recommended range
Where we would position the property and why.
3
The next decision
Keep, review, prepare, lease or discuss a potential sale.
Sales enquiry? Choose "Potential sale" in the form and the conversation starts with your objectives, not a listing.
Privacy
What we collect, why, and what you can ask us to do about it.
Managing a property means handling personal information about owners, tenants, applicants and tradespeople. This page explains how Priority Property Management handles that information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In plain terms
The short version.
We collect only what we need to manage a property or assess an application, we tell you what we are doing with it, we keep it secure, and we give it back or delete it when we no longer need it.
We collect what the job requires
Nothing more. If a field is optional, we say so.
We say why before you give it
Collection notices appear at the point of collection, not buried in a policy.
We do not sell your information
We do not trade personal information and we do not use it for unrelated marketing.
You can see it and correct it
Ask us for a copy of what we hold about you and we will provide it, or explain why we cannot.
We destroy it when it is no longer needed
Subject to the record-keeping periods the law requires of a licensed agency.
What we collect
By the person we are dealing with.
Property owners
- Name, contact details and postal address
- Property, title and ownership details
- Bank account details for rent disbursement
- Tax file number or ABN where you provide one for statement purposes
- Insurance, compliance and maintenance records
- Correspondence with us about the property
Tenancy applicants
- Identity documents and proof of identity points
- Employment, income and affordability evidence
- Rental history and referee contact details
- Tenancy database check results
- Details of others who will occupy the property, and pets
Tenants
- Lease, bond and ledger records
- Condition reports, inspection reports and photographs
- Repair requests and communications
- Payment records and arrears history
Contractors and suppliers
- Business and contact details
- Licence, insurance and compliance evidence
- Invoices and payment details
Who we share it with
Disclosure is limited and purposeful.
We disclose personal information only where it is needed to deliver the service, where you have agreed, or where the law requires it.
The property owner
Owners receive the information needed to decide on an application, a repair or a lease. Unsuccessful applicant material is not retained by the owner.
Tenancy databases and referees
Used to verify rental history, with the applicant's consent, and in line with the residential tenancy database rules.
Tradespeople and service providers
Given the minimum contact detail and access information needed to attend the property.
Our software and payment providers
Trust accounting, inspection, communication and payment platforms that store data on our behalf under contract.
Regulators, insurers and courts
NSW Fair Trading, NCAT, insurers and legal advisers where a matter requires it or the law compels disclosure.
An incoming or outgoing agency
Where management transfers, the tenancy file moves with the property as part of the handover.
Your rights
What you can ask us to do.
Can I get a copy of what you hold about me?
Yes. Put the request in writing to the agency. We will respond within 30 days. If we refuse access we will tell you why in writing, and you can complain about that decision.
What if the information is wrong?
Tell us and we will correct it. If we disagree that it is wrong, you can ask us to attach a statement noting your position.
Can I deal with you anonymously?
For general enquiries, yes. We cannot process a tenancy application, manage a tenancy or disburse rent without identifying you.
How long do you keep it?
Tenancy and trust records are kept for the period required of a licensed agency in NSW. Unsuccessful application material is destroyed once the property is leased and any dispute period has passed.
Is my information sent overseas?
Some of our software providers store data outside Australia.
What happens if there is a data breach?
We assess it immediately. If it is likely to cause serious harm we notify the people affected and the Office of the Australian Information Commissioner, as the notifiable data breaches scheme requires.
Privacy question or concern?
Raise it with us directly. If we get it wrong, the complaints process explains how to escalate.
Complaints
If something goes wrong, here is exactly what happens.
Owners, tenants, applicants and contractors can all use this process. It is free, it is written down, and it has a defined timeframe at every stage.
The process
Four stages, each with a deadline.
Most issues are resolved at stage one. The later stages exist so you are never stuck waiting on someone who is not responding.
Stage 1: Raise it with your property manager
Call or email the person managing the property. They acknowledge within one business day and give you a response or a plan within five business days.
Stage 2: Escalate inside the agency
Not resolved, or not comfortable raising it with your manager? Put it in writing to the agency principal. We acknowledge within one business day and respond in writing within ten business days.
Stage 3: A written outcome
You receive our position, the reasons for it, what we will do, and by when. If we got it wrong we say so and fix it.
Stage 4: External escalation
If you are still not satisfied, you can take it to NSW Fair Trading at no cost. We will tell you this in the stage three letter rather than waiting for you to find out.
What to include
Give us enough to act on it.
The basics
- Your name and preferred contact method
- The property address
- Whether you are the owner, tenant, applicant or supplier
The issue
- What happened and when
- Who you have already spoken to
- Any dates, ledger entries or messages that matter
The outcome you want
- What a fair resolution looks like to you
- Anything time-critical we should know about
How to send it
- Email your complaint to mark@prioritypropertymanagement.com.au
Going external
Where else you can take it.
Using our internal process does not remove any of these options and does not affect your rights. You can go to any of them at any time.
NSW Fair Trading
Free complaint service for real estate and property management issues. Fair Trading will contact us and attempt to resolve the dispute. Phone 13 32 20, or lodge online at nsw.gov.au.
NCAT
The NSW Civil and Administrative Tribunal hears residential tenancy disputes, including bond, repairs, rent and termination matters.
Office of the Australian Information Commissioner
For privacy complaints, once you have given us a reasonable opportunity to respond.
Tenants' advice services
Tenants can get free, independent advice from a local Tenants Advice and Advocacy Service before or during the process.
Fair questions
What owners and tenants ask.
Will complaining affect my tenancy or my management agreement?
No. A complaint is not a reason to end a tenancy or a management agreement, and we do not treat it as one.
Do I have to complain to you first?
No. You can go straight to Fair Trading or NCAT. We ask for the chance to fix it first because it is usually faster, but it is your choice.
What if my complaint is about the agency principal?
Put it in writing anyway. It is recorded in the complaints register and answered in writing. If you want an independent view, Fair Trading is the next step.
Do you keep a record?
Yes. Every complaint is logged with the date, the issue, the outcome and any change we made because of it. The register is reviewed so the same problem does not keep recurring.
What does it cost?
Nothing. Our process is free and so is NSW Fair Trading's.
Tell us what went wrong.
We would rather hear it from you than read it in a review.
Disclaimer
Website terms of use.
These terms set out how you may use this website, what the content is and is not, and where our responsibility ends. They are written to be read, not to be skipped.
This website and everything on it is operated by Priority Property Management (‘we’, ‘us’, ‘our’). Using the site means you accept these terms. If you do not accept them, please stop using the site.
We may change these terms at any time. The version published here is the version that applies. If you keep using the site after a change, you accept the amended terms.
The content is general information
Everything published here is general information about property management and residential sales in New South Wales. It is not legal advice, financial advice, tax advice or a property valuation, and it is not tailored to your circumstances.
Do not act on anything you read here without getting advice that takes your own situation into account. Rental figures, market commentary, timeframes, fees and legislative summaries are indicative, can date quickly, and may change without notice.
Where we describe our service standards, targets or processes, those descriptions are a statement of intent. The terms that actually bind us are the ones in your signed management agreement or tenancy agreement, and those documents prevail over anything on this site if the two differ.
Accuracy and availability
We take reasonable care to keep the site accurate and current, but we do not promise that it is complete, accurate, up to date or continuously available. Pages may contain errors, and we may correct, change or remove content at any time without telling you.
Our material
Unless we say otherwise, we own or are licensed to use the text, images, layout, graphics and branding on this site. Our name and logo are our trade marks.
You are welcome to view the site, print pages and save copies for your own personal or internal business use. You must not republish our material, sell it, incorporate it into another website or product, or use our branding, without our written permission. Photographs on this site may be licensed from third parties and are not ours to sub-license.
Other people’s websites
We sometimes link to external sites, such as NSW Fair Trading, NCAT or listing portals, because they are useful. We do not control them, we do not endorse them, and we are not responsible for their content, accuracy, availability or privacy practices. Follow those links at your own risk and read the terms that apply there.
Your information
When you use this site we may collect personal information about you, including anything you type into an enquiry or application form. How we handle it is set out in our .
Please do not send us sensitive information through this site unless a form specifically asks for it. Email and web forms are not secure channels, and we cannot guarantee that a message will arrive, arrive intact, or arrive promptly. If something is urgent, phone us.
Limits on our liability
The site is provided as it is. To the extent the law allows us to, we exclude all warranties, express or implied, about the site and its content.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where a consumer guarantee applies and we are permitted to limit our liability, our liability is limited to resupplying the relevant service or paying the cost of having it resupplied.
Otherwise, and to the maximum extent permitted by law, we are not liable for any loss, damage, cost or expense of any kind, including indirect or consequential loss, arising from your use of this site, your reliance on anything published here, or the site being unavailable.
Security
You must not attempt to interfere with the site, introduce malicious code, harvest data from it by automated means, or use it for any unlawful purpose. We may restrict or withdraw your access to the site at any time, without notice, and without any liability to you.
General
These terms are governed by the law of New South Wales, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.
If part of these terms turns out to be unenforceable, that part is severed and the rest continues to apply. If we do not enforce a right straight away, we have not given it up.
Questions about these terms, or anything published on this site, can go to the agency directly. If you are not satisfied with our answer, our explains what happens next.